The whole team on the same record
Calls, emails, and quotes are logged on the contact’s record: when a colleague is out, the file doesn’t leave with them.
Small business CRM
CRM for small businesses: setup or a custom CRM
Your contacts, quotes, and follow-ups in one place, instead of a spreadsheet, an inbox, and sticky notes. I’m Tristan Tacule, and from my base in La Louvière, I set up the CRM that fits your team, remotely, anywhere in Belgium.
CRM setup from €490 excl. VAT · Custom CRM from €1,490 excl. VAT · free quote, with no obligation.
Why a CRM
What a CRM changes for a small business
A CRM (customer relationship management software) is a shared address book that keeps the history of every conversation and tracks where each sale stands.
No more forgotten follow-ups
The CRM reminds you who to follow up with and when, for every quote you send.
Your sales at a glance
A pipeline in columns (new contact, quote sent, won, lost) shows where every deal stands.
One customer file
No more spreadsheet copies that drift apart: everyone updates the same file.
Examples
A CRM for which kind of business?
A few typical uses: the principle stays the same, only the stages change.
Renovation company
A renovation company can track every quote request: site visit scheduled, quote sent, follow-up, job won or lost.
Accounting firm
An accounting firm can track prospects up to the engagement letter, then schedule reminders for each client.
Training provider
A training provider can track interested companies, session quotes, and registrations.
Nonprofit
A nonprofit can keep its members, partners, and donors in one place, with the history of every exchange.
The right fit
Off-the-shelf CRM or custom CRM?
In most cases, a well-configured off-the-shelf CRM is enough. Custom makes sense when the way you work doesn’t fit any standard tool.
An off-the-shelf CRM is enough if…
- You want to get started fast, with a proven tool that its vendor keeps up to date.
- You sell like most small businesses: a contact, a quote, a follow-up, a signature.
- A per-user license, paid to the vendor, fits your budget.
A custom CRM is worth it if…
- Your stages, fields, or access rights don’t fit any standard tool.
- You’d rather have an open-source base than a subscription that climbs with every user.
- You want your data to stay on a server you choose, not on a vendor’s platform.
- You plan to grow the tool along with your business.
When in doubt, start with an off-the-shelf CRM: it’s the simplest and least expensive option. Book a free call, and we’ll choose together.
How it works
How the CRM connects to your tools
A CRM is only useful if it fills up without effort.
Your website
Every inquiry sent through your website form lands in the CRM, with no copy-paste.
Your Excel file
Your current contacts (Excel or CSV) are imported once, with columns and duplicates checked.
Your email
Depending on the CRM, connecting Gmail or Outlook is a simple setting or an automation: it’s spelled out in the quote.
Your invoicing
Teamleader and Odoo also handle invoicing. With other software, an automation can create the customer or draft the invoice when a deal is won.
Pricing
Small business CRM pricing: two packages
Two starting prices and a written scope: you know what’s included before we start.
CRM setup
For most small businesses: a proven tool, set up right from the start.
- Price
- from €490 excl. VAT
- Estimated timeline
- 1 week
- An off-the-shelf CRM (HubSpot, Pipedrive, Teamleader, Odoo…), up to 5 users
- Your sales stages and an import of your contact file
- Your website form connected to the CRM
- A one-hour remote walkthrough
Nothing to host: the CRM runs at its vendor, and your licenses are in your name.
Request a quote for a CRM setupCustom CRM
For small businesses whose stages don’t fit any standard tool.
- Price
- from €1,490 excl. VAT
- Timeline
- set in the quote
- Your own CRM, built on a proven open-source base (Krayin, built on Laravel)
- Up to 10 custom fields, your sales pipeline, and per-user permissions
- Your website form connected and your contacts imported
- A one-hour remote walkthrough
Hosting and domain name: €120 excl. VAT per year, extra. I host it for you, under a GDPR data processing agreement signed between us; if you already have a server, installing it there is available on quote.
Request a quote for a custom CRMThese services are for businesses (companies, self-employed professionals, nonprofits). Each package includes one round of adjustments after delivery and 30 days of fixes. Anything beyond that, or outside the scope, is quoted at €50 excl. VAT per hour. Third-party costs (AI usage, licenses) are in your name and billed to you directly by those services.
Prices exclude VAT and are for professionals (businesses, independent professionals, nonprofits). My services are billed through Productions Associées asbl (VAT BE 0896.755.397).
Process
How a CRM setup works
Four steps, remotely, with no surprises.
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Step 1: Free discovery call
You show me how you sell, where your contacts are, and who will use the tool; we choose the package.
Free, no obligation
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Step 2: Detailed quote
The chosen CRM, your sales stages, the price excl. VAT, and the timeline, in writing. Nothing starts without your approval.
Price set before we start
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Step 3: Setup
I configure the stages and fields, import your contacts, connect your form, and test it with real inquiries.
Off-the-shelf CRM: 1 week
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Step 4: Onboarding
By video call, for you and your team, followed by the adjustments and fixes included in the package.
Remote, anywhere in Belgium
Experience
Connected tools, already in production
I’m a full-stack PHP developer. I’ve already set up CRMs and dashboards, synced data between several websites through APIs, and connected applications to each other with webhooks.
Krayin, the base of the custom CRM, is built on Laravel, the framework I work with every day. I also run servers, which lets me host your custom CRM myself.
FAQ
Questions about CRM
What to consider before equipping your small business with a CRM.
Have another question? Check the frequently asked questions or call +32 456 96 02 13.
Which CRM should a small business choose?
The one that fits the way you sell and that your team will actually use. HubSpot also covers marketing, Pipedrive focuses on sales tracking, Teamleader (a Belgian vendor) also handles quotes and invoices, and Odoo (Belgian as well) grows with add-on modules. We choose together on the discovery call, based on your tools, your budget, and the number of users.
Are CRM licenses included in the price?
No. Licenses for an off-the-shelf CRM are in your name and paid directly to the vendor, not through me. Their price depends on the vendor, the plan, and the number of users; HubSpot offers a free plan to get started. The custom CRM, being open source, has no per-user license: only its hosting is added. Hosting and domain name: €120 excl. VAT per year, extra.
Can you import my Excel contact file?
Yes, importing one contact file (Excel or CSV) is included in both packages: I check the columns and obvious duplicates, map each column to a CRM field, and then we review the result together. Several files, a thorough cleanup, or migrating from old software are priced in the quote.
Do I own the custom CRM?
It’s built on Krayin, an open-source CRM under the MIT license: you can use it, modify it, and have it hosted elsewhere, with no license to pay. Your data belongs to you and stays exportable: I’ll give you a complete copy on request. Terms for the code I add are specified in the quote.
Can the CRM connect to my invoicing?
Yes. Teamleader, and Odoo with its invoicing module, handle customers and invoices in the same tool. Otherwise, if your invoicing software offers an API or a connector, an automation can create the customer there or draft the invoice when a deal is won. It’s priced separately (from €349 excl. VAT) and then runs on my server, with the monthly care plan (€29 excl. VAT per month).
Free quote
Tell me about your CRM project
Describe in a few lines how you keep track of your customers today: I’ll get back to you, then send you a detailed quote.
Helpful to include
- Your business and how many people will use the CRM.
- The CRM you already use, or the one you’re considering.
- Where your contacts are today: spreadsheet, inbox, invoicing software…
- Your timeline and, if possible, an estimated budget.
Would you rather talk it through?
Your free quote
The project type “CRM or dashboard” is already selected.
Thank you, your request has been sent!
Next step: I’ll get back to you to discuss what you need. To save time, you can go ahead and book a free call in my calendar. If you don’t see my reply, please check your spam folder.
Next step
Ready to put your contacts in a real CRM?
Book a free, no-obligation discovery call: we’ll look at how you sell today and which CRM would suit you.
+32 456 96 02 13 Monday to Friday, 9 a.m. to 6 p.m.